If you wish, you can merge your two accounts. To do so, you must have access to the emails associated with both email addresses. If this is not the case, simply contact your administrator at the address provided in the Help section of the platform, specifying the address to be merged and the address to be retained.
 Caution, this procedure is final and cannot be reversed. Therefore, it is essential to ensure that there are no errors. However, the merge will retain the data and archives from both accounts under a single email address of your choice. |
To merge the accounts yourself, follow these steps:
1. Make sure you are logged into the account with the email address you want to keep. Click on your name in the top right corner, then select My Profile. Go to the Settings tab.
2. Scroll to the bottom of the page and locate the Merge My Accounts button.
3. By clicking, a window will open. Enter the email address of the account to be merged. Review the warning message, check the box I agree, and then click Merge.
4. An email will be sent to the address to be merged (to be deleted) to confirm the merge. The process will be completed and effective only once the confirmation link in the email is clicked.
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